With fixed fees facing this sector, practices will need to adapt to use technology to lower their operating costs without compromising on client service.
Most clients are elderly and they are looking for quality advice, good support, guidance, information and most importantly of all, regular updates on the progress of their claim.
It is the demand for information and updates from claimants that can be costly to your practice. With over 50% of 55-64 year olds now with a smartphone (OFCOM Report 2015) and 28% with a tablet (OFCOM Report 2014), communicating with elderly clients through a mobile app is now a viable solution. inCase™ is designed to meet the needs of your clients efficiently and effectively without compromising on service.
With inCase™ firms can actually increase their profit margins by speeding up the cycle of a claim and lowering the number of human touchpoints.
Benefits for industrial disease practices:
- Efficient – fully integrated into your case management system
- Convenience – real time updates automated from template letters or workflows
- Education – full breakdown of the personal injury process and virtual tracking tool
- Productivity – reduced calls/emails allowing fee earners to increase productivity
- Speed – eliminate delays as claimants view letters/documents and sign forms all on their phone.
