Reduce Costs & Increase Communication

Posted on October 27, 2016

What you know but can’t see…your business is leaking thousands of pounds each month!

inCase™ will reduce this loss to your business considerably by:

Pushing more, easy to understand information to your clients automatically
Providing a bank of information about the Process they are involved in to deal with general queries about the future
Real time information
Available 24/7 – convenience to your clients to deal with you when they want
Permanent log of all messages for them to review at any time
Send simple messages direct to your file handler to deal with at a convenient time
Practical management information

To illustrate a typical cost of client communication, let’s assume the following for your business:

1 Every staff member has to deal with 1 call (or email or letter) from a client each day asking a question about their matter which does not progress anything at all

2 Each call (or email or letter) takes 2 units of time (12 mins) to deal with

3 Every staff member is classed as a Grade D status (charge rate of £111 per hour in most major regional cities)

4 WIP recorded each day per staff member is therefore 0.2 hr x £111 ph = £22.20 i.e. £22.20 of WIP which is unrecoverable and a 100% loss to the business

5 Every month, each staff member will record and lose the business £444.00 (£22.20 x 20 working days)

What is our communication costing us?

Let’s assume that your law firm has 20 staff:

Unrecoverable WIP recorded

20 staff x £22.20
= £444 per day

£444 x 20 working days
= £8,880 per month

£8,888 x 12 months

£106,560 per year

Is that as bad as it gets?

Unfortunately, the above cost to a business of 20 staff is likely to be as low as that…in real terms it will be a lot more.There are 2 main reasons why:

The daily number of calls/emails/letters from clients will most often average more than 1 per staff member
Not all staff members are Grade D. Some will be Grade A (£217 per hour), Grade B (£192 per hour) or Grade C (£161 per hour)

What’s included?

inCase™ is integrated into a legal practice’s case management system but is offered as a full “turn-key” solution. Here is what your business gets from inCase™ for a monthly fee:

Full integration into your case management system
Marketing material including template emails and letters to launch to your existing clients
Branded marketing flyer for promotional purposes
QR and text codes to drive downloads
Full SRA Compliant Risk Assessment complying with Code of Conduct (OFR)

On-site training
Full management system
Weekly reports set up to a dedicated email
Monthly reports with “top-level” numbers
App design and feature upgrades included at no extra cost