What you know but can’t see…your business is leaking thousands of pounds each month!

inCase™ will reduce this loss to your business considerably by:

• Pushing more, easy to understand information to your clients automatically
• Providing a bank of information about the Process they are involved in to deal with general queries about the future
• Real time information
• Available 24/7 – convenience to your clients to deal with you when they want
• Permanent log of all messages for them to review at any time
• Send simple messages direct to your file handler to deal with at a convenient time
• Practical management information

To illustrate a typical cost of client communication, let’s assume the following for your business:

1 Every staff member has to deal with 1 call (or email or letter) from a client each day asking a question about their matter which does not progress anything at all

2 Each call (or email or letter) takes 2 units of time (12 mins) to deal with

3 Every staff member is classed as a Grade D status (charge rate of £111 per hour in most major regional cities)

4 WIP recorded each day per staff member is therefore 0.2 hr x £111 ph = £22.20 i.e. £22.20 of WIP which is unrecoverable and a 100% loss to the business

5 Every month, each staff member will record and lose the business £444.00 (£22.20 x 20 working days)

What is our communication costing us?

Let’s assume that your law firm has 20 staff:

Unrecoverable WIP recorded

20 staff x £22.20
= £444 per day

£444 x 20 working days
  = £8,880 per month

£8,888 x 12 months
 

£106,560 per year

Is that as bad as it gets?

Unfortunately, the above cost to a business of 20 staff is likely to be as low as that…in real terms it will be a lot more.There are 2 main reasons why:

1. The daily number of calls/emails/letters from clients will most often average more than 1 per staff member
2. Not all staff members are Grade D. Some will be Grade A (£217 per hour), Grade B (£192 per hour) or Grade C (£161 per hour)

What’s included?

inCase™ is integrated into a legal practice’s case management system but is offered as a full “turn-key” solution. Here is what your business gets from inCase™ for a monthly fee:

• Full integration into your case management system
• Marketing material including template emails and letters to launch to your existing clients
• Branded marketing flyer for promotional purposes
• QR and text codes to drive downloads
• Full SRA Compliant Risk Assessment complying with Code of Conduct (OFR)

• On-site training
• Full management system
• Weekly reports set up to a dedicated email
• Monthly reports with “top-level” numbers
• App design and feature upgrades included at no extra cost

Contact us now for a free no-obligation demonstration
 or  enquiries@in-case.co.uk